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Operations

Operations

Operational Excellence for Independent Properties
Operations is where hospitality businesses are won or lost. Not in the marketing pitch or the revenue strategy — in the daily execution. This course gives you the systems, standard operating procedures, and quality frameworks that keep five-star properties running like clockwork. From housekeeping standards to maintenance planning, from inventory management to crisis response — this is your complete operational playbook.
📚 22 lessons
⏱ 7+ hours of content
📈 Intermediate level
🏆 Certificate included
$79
One-time purchase · Lifetime access
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What's Included

  • 22 video lessons (7+ hours of content)
  • Complete SOP template library (40+ templates)
  • Room inspection checklists
  • Preventive maintenance schedule templates
  • Inventory par level calculators
  • Emergency response plan templates
  • Shift handover templates
  • Operational KPI tracking dashboard
  • Lifetime access to all materials
  • Certificate of completion

Course Preview

Great hospitality operations look effortless to guests. Behind the scenes? They're built on ruthlessly detailed systems.

The properties that consistently deliver — the ones with 4.8+ ratings and 85%+ occupancy — don't rely on heroic individual effort. They rely on SOPs, checklists, inspection frameworks, and communication systems that make excellence the default, not the exception.

This course gives you those systems. Tested across independent hotels, boutique properties, and restaurant groups ranging from 20 to 500 rooms and 50 to 300 seats.

Course Curriculum

1
SOPs & Standards
▼
  • Writing SOPs that staff actually follow
  • Housekeeping room inspection standards
  • Front desk service standards and procedures
  • F&B service sequence and standards
2
Quality Assurance
▼
  • Daily, weekly, and monthly inspection programs
  • Guest feedback loop and action framework
  • Brand standard compliance tracking
  • Mystery shopper program design
3
Maintenance & Engineering
▼
  • Preventive maintenance scheduling
  • Work order management systems
  • Capital expenditure planning and prioritization
  • Energy management and sustainability basics
4
Inventory & Procurement
▼
  • Par level setting for every department
  • Vendor selection and negotiation frameworks
  • Receiving and storage procedures
  • Cost control: food, beverage, and operating supplies
5
Safety & Compliance
▼
  • Health and safety program essentials
  • Emergency response plans (fire, medical, weather)
  • OSHA compliance for hospitality
  • Food safety and HACCP fundamentals
6
Operational Efficiency
▼
  • Labor scheduling optimization
  • Task management and shift handover systems
  • Communication tools and daily briefings
  • KPI dashboards for operational performance
7
Crisis Management
▼
  • Business continuity planning
  • Reputation crisis response playbook
  • Insurance and risk management basics
  • Post-crisis review and improvement

Who This Course Is For

  • Hotel general managers and operations directors
  • Restaurant general managers
  • Housekeeping and maintenance managers
  • Multi-property operators building standard systems
  • New GMs taking over underperforming properties
  • Anyone responsible for day-to-day hospitality operations
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