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Hiring & Staffing

Hiring & Staffing

Recruit and Retain Top Hospitality Talent
The hospitality labor crisis isn't going away — but the properties that win the talent war have systems, not just luck. This course gives you a complete recruitment-to-retention playbook: where to find candidates, how to screen for culture fit, interview techniques that predict performance, and onboarding practices that prevent the 90-day dropout. Stop the revolving door.
📚 20 lessons
⏱ 6+ hours of content
📈 Intermediate level
🏆 Certificate included
$69
One-time purchase · Lifetime access
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What's Included

  • 20 video lessons (6+ hours of content)
  • Job description templates for 15+ hospitality roles
  • Behavioral interview question bank (100+ questions)
  • Phone screening scripts
  • Onboarding checklist templates
  • Compensation benchmarking worksheets
  • Employee referral program templates
  • Retention tracking spreadsheet
  • Lifetime access to all materials
  • Certificate of completion

Course Preview

Here's the uncomfortable truth about hospitality hiring: most operators are fishing in the same pond with the same bait. Job boards, "Now Hiring" signs, and word-of-mouth. Then they wonder why they can't fill positions — or why new hires leave within 90 days.

The top-performing properties we studied don't just hire differently. They think about the entire talent lifecycle differently — from employer brand to alumni networks.

By the end of this course, you'll have:

  • A sourcing strategy that reaches candidates your competitors never see
  • An interview process that predicts on-the-job performance (not just personality)
  • An onboarding system that cuts 90-day turnover by half

Course Curriculum

1
Employer Brand & Sourcing
▼
  • Building an employer brand on a shoestring
  • The 7 sourcing channels beyond Indeed and Craigslist
  • Social media recruiting that actually works
  • Employee referral programs with real incentives
2
Job Descriptions That Convert
▼
  • Writing listings that attract A-players (not warm bodies)
  • Salary transparency: when and how to disclose
  • The "realistic job preview" technique
  • SEO for job postings: getting found by passive candidates
3
Screening & Interviews
▼
  • Phone screen scripts that save you hours
  • The behavioral interview framework for hospitality
  • Practical skills assessments (trail shifts done right)
  • Red flags vs. coachable gaps: how to tell the difference
4
Compensation Strategy
▼
  • Market rate benchmarking for your area
  • Total compensation packaging (it's not just hourly rate)
  • Tip pooling and service charge models
  • Benefits that matter most to hospitality workers
5
Onboarding That Sticks
▼
  • The first 72 hours: make-or-break moments
  • Buddy system design and mentor matching
  • Week 1 checklists for every department
  • 30-day check-in conversations that prevent ghosting
6
Retention Systems
▼
  • Stay interviews: the tool you're not using
  • Schedule flexibility frameworks (yes, it's possible)
  • Career pathway conversations
  • Building a "boomerang" culture for returning employees

Who This Course Is For

  • Hotel and restaurant owners doing their own hiring
  • HR managers in hospitality companies
  • General managers overseeing recruitment
  • Multi-unit operators standardizing hiring practices
  • Staffing agencies specializing in hospitality
  • Anyone struggling with turnover in their property
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